Refund policy
At Noah Coffee, we are committed to delivering premium-quality coffee products and ensuring customer satisfaction.
Ready-to-Drink Coffee
Due to food safety and hygiene regulations, ready-to-drink coffee cannot be returned or exchanged once it has been prepared or served.
If your order:
- Was prepared incorrectly,
- Is different from what you ordered, or
- Has a quality issue,
please notify our team immediately or contact us within 24 hours of purchase. We will gladly replace your drink or issue a refund where appropriate.
Ground Coffee
Ground coffee may be returned or exchanged within 5 days of purchase only if:
- The package is unopened and in its original condition.
- The product is damaged upon delivery.
- You received the wrong item.
For quality concerns with opened products, please contact us with your order details and photos. Each case will be reviewed individually.
Non-Refundable Items
We cannot accept returns or exchanges for:
- Opened or used ground coffee (unless there is a verified quality issue).
- Ready-to-drink coffee that has been consumed without a quality-related concern.
- Orders correctly prepared according to the customer's request.
Order Cancellations
Orders may be cancelled only before they have been prepared or shipped. Once preparation or shipping has begun, cancellations are no longer possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us:
Noah Coffee
Email: [your@email.com]
Phone: [Your Phone Number]
Thank you for choosing Noah Coffee. We appreciate your trust and look forward to serving you with every cup.